Reception hours 

Please see individual park information.

Check-in, Check-out & Late Arrivals 

• Check-in: 3:00 pm for Cabins, Villas, and Units 11:00 pm for Sites.
• Check-out: 10:00 am.
• Early check-in and late check-out may be available for a fee, subject to availability day prior.
• If you plan to arrive outside of reception hours, please contact reception to arrange a late check-in. You may be required to present a valid form of identification at check-in.

Site or Cabin Preference

Specific Site or cabin numbers are not guaranteed
Preference is respected; however, it may be subject to change. You will be contacted to confirm any major change unless due to extenuating circumstances.

No Shows

• If a guest does not arrive on the scheduled arrival date and no contact is made with the park, the booking will be marked as a no-show the following day, cancelled, with no refund provided, and the site may be resold. 
•  If you fail to arrive within the reservation term, you forfeit the right to rebook for the following year. To avoid disappointment, please contact reception if you expect to be delayed.

Guests under 18 years of age

Must be accompanied by a parent or responsible adult.

Fees & Charges

Rates are based on 2 guests and 1 vehicle, with additional fees applying for each extra adult or child. All rates are valid from 1 July to 30 June each financial year and are GST-inclusive. Late departure fees may apply. If accommodation is left damaged or requires additional cleaning, additional fees will apply.

Artificial Turf & Site Protection 

• Artificial turf pads are for tents and awnings only.
• No vehicles, trailers, or hot items are to be placed on artificial grass.
• Damage to turf may incur fees up to $2,000.

Cleaning, Damage & Additional Charges

• Guests must leave their site or accommodation clean and tidy.
• Fees apply for excess cleaning, rubbish removal, or any damage to resort property or landscaping.
• Cleaning or damage fees start at $100, charged to the card on file with a detailed invoice provided.

Overnight accommodation

Surcharge applies to single-night stays in cabins, villas, and units.

Subletting

Accommodation and sites are to be occupied by the registered guest(s) as provided on the booking. Accommodation and sites must not be sublet or resold.

Smoking & Vaping Policy

• Smoking and vaping are permitted only in designated areas.
• Strictly no smoking or vaping in cabins, playgrounds, pool areas, or camp kitchens.
• Breaches will incur a $250 cleaning fee.

Liability

No liability will be accepted for any losses, damages, liability, claims, or expenses (whatsoever and irrespective of whether direct, indirect, or consequential) arising from the use of, or connection with our parks, or any products or services purchased at our park.

Equipment length

When booking a site, please ensure your caravan's or motorhome's total length, including the drawbar, any extensions, bike racks, spare tyres, or other add-ons, does not exceed our maximum permitted length. This ensures a comfortable fit and compliance with our park’s regulations. For more information or assistance, please contact our team.

• Public Holiday Long Weekends (May & June): 3-night minimum stay

  Peak Periods (NSW & QLD):

  • Easter Long Weekend: 4-night minimum stay

  • Easter School Holidays

  • October Long Weekend: 3-night minimum stay

  • Spring School Holidays

  • Summer School Holidays: 7-night minimum stay

All other dates are considered Low Season, and low season rates and conditions will apply.

Deposits are required at the time of booking.

• Low Season: First night’s accommodation

• Peak Periods:

  • $200 for sites

  • $400 for cabins, villas, or units

Deposits can be paid by credit card, EFTPOS, or cash. Some Clarence Coast Holiday Parks also accept direct deposit — please contact the individual park for details.

Credits or refunds may be available for cancelled bookings under the following conditions:

• Peak Periods: Cancel up to 60 days before arrival

• All Other Dates: Cancel up to 14 days before arrival

All cancellations are subject to our terms and conditions.

• An administration fee of $27 applies to all refunds.
• The time frame for refund processing depends on the recipient’s financial institution.
• No refunds for no-shows, late arrivals, early departures, or inclement weather.
• No refunds for reservations cancelled due to inaccurate or insufficient information provided on booking.
• No refunds for guests removed from the park for violating park rules. Charges may apply for any damage caused.
• Credits may be used at any of our holiday parks within 12 months of cancellation.
• Credit can not be refunded.

Bookings cancelled after the given deadline will incur a total loss of deposit/prepayment. Clarence Valley Council will process refund requests outside of cancellation terms and if accepted, may take up to 4 weeks to settle.

Pet dogs are permitted at Calypso Yamba Holiday Park, Iluka Riverside Holiday Park, Minnie Water Holiday Park, and Wooli Holiday Park during designated off-peak periods. Conditions may apply, so please read our Pet Policy before making a reservation. Pets are not allowed at Brooms Head Holiday Park or Diggers Camp at any time.

Campfires are allowed at Brooms Head Holiday Park, Iluka Riverside Holiday Park, and Minnie Water Holiday Park between May 1 and August 31 each year. All fires must be approved by Park Management and are subject to terms and conditions, so please review our Campfire Guidelines before arrival.