CANCELLATIONS AND REFUNDS
Cancellations will be accepted:
Low and Shoulder Seasons
Up to 2 weeks prior to arrival
- Deposit/prepayment refunded less $27 administration fee
Within 2 weeks of arrival – total loss of deposit
Peak Season
Easter, Autumn, Spring and Christmas NSW and QLD School Holidays
Prior to 28 February for Easter/Autumn holidays, 31 July for Spring holidays, 31 October for Christmas holidays and 6 weeks prior to long weekends:
- Deposit/prepayment refunded less $27 administration fee
After 28 February for Easter/Autumn, 31 July for Spring holidays, 31 October for Christmas holidays and 6 weeks prior to long weekends:
REFUNDS
- Refunds are processed by EFT by the Council from bank details provided by the guest in writing and may take approximately 2-3 weeks for processing and posting.
- No refunds for no shows, late arrivals, early departures or inclement weather.
- No refunds for guests ejected from the park for contravening park rules. Charges may apply for any damage caused.
